Kiosk Group stands behind the quality of everything we sell. In addition to our standard warranty, we offer a 30-day, no hassle return policy to ensure that you’re happy with your new kiosk purchase.
If you feel the need to return a product, just contact us within 30 days of delivery to verify the return. We’ll issue a Return Authorization Number and you can ship the item in question back to us.
All returned products are subject to a 15% restocking fee unless otherwise stated. We review each return individually once it is received and reserve the right to charge a higher restocking fee based on the condition of the product when it arrives at our warehouse if additional refinishing is required to return the product to a resalable condition.
If we send you a replacement item, we must receive the original item at our warehouse within 30 days of your return initiation. Otherwise, we will charge you full price for the replacement item.
Refunds are processed upon receipt of the product and do not include shipping & handling costs. If the return is a result of our error, we will refund the full cost of the product, as well as shipping & handling charges.
Special orders are not eligible for return. This includes products that have been customized (including custom graphics, powdercoating, and any other custom modifications) or orders totalling $25,000 or more.
If a product is returned in a condition where refinishing and/or resale is not possible, the return will not be processed and, depending on your preference, the product will either be returned to you at your cost or disposed of. We recommend carefully repacking in the original packaging and insuring the package as we cannot be held responsible for damage that occurs in transit.
If your product was damaged during shipment to you, you are responsible for reporting your damage claim within 48 hours of receipt of the product. In order to receive a refund or a replacement product, you must provide photos showing the damage to both packaging and product and keep all packaging until we inform you that it can be discarded.
If your kiosk purchase occurred more than 30 days ago, our warranty coverage may still apply. Click here for details.