This return-to-base product warranty is provided as the standard warranty option with the purchase of any enclosure, peripheral, accessory or branding, except where explicitly noted.
This warranty covers all of the enclosures, peripherals, accessories and branding purchased from Kiosk Group, Inc. except as listed in Special Conditions below or as specifically noted on your quotation or invoice.
Unless otherwise noted, all Kiosk Group products are covered by a standard 3-year return-to-manufacturer warranty. No warranties, expressed or implied, will apply after the warranty period.
This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribed environments, and problems arising from integration of products not supplied by Kiosk Group, Inc.
Kiosk Group, Inc. will not be liable in any way for accidental damage, physical damage, damage in transit, vandalism, theft, software or operator error arising from the use of their products.
Software related faults are not covered by this warranty.
Battery systems and uninterruptible power supplies carry the manufacturer's warranty only.
If your product was damaged during shipment to you, you are responsible for reporting your damage claim within 48 hours of receipt of the product. In order to receive a refund or a replacement product, you must provide photos showing the damage to both packaging and product and keep all packaging until we inform you that it can be discarded.
Faulty goods returned will be repaired or replaced depending on the manufacturer's policies. Where possible, Kiosk Group, Inc. will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacturer for repair or replacement under the manufacturer's warranty.
Note that the process of return and replacement may take weeks if replacement items are back-ordered from the manufacturer. We advise our customers to purchase spares of any critical components so that their kiosks can be serviced as soon as possible.
If the part is found to be in satisfactory working order, the part will be returned to the customer at the customer's expense or disposed of at the customer's request.
For warranty claims, please contact us during business hours and ask to speak to one of our Service Technicians.
You will be asked for a description of the fault and may be asked to fill out a Return Merchandise Authorization form. If the fault cannot be fixed over the phone, you will be provided with a Return Merchandise Authorization (RMA) number.
Once you have been issued with a Return Merchandise Authorization (RMA) number you can make arrangements to return the faulty component at your expense to our repair center located at:
Kiosk Group, Inc.
440-A Sagner Avenue
Frederick, MD 21701
Attn: Service Tech
The RMA number must be clearly visible on the exterior of the package and on the Bill of Lading. Shipments without an RMA number will not be accepted.
The repaired/replaced part will be returned at the expense of Kiosk Group, Inc. via ground delivery service. Replaced components will become the property of Kiosk Group, Inc.
If your kiosk purchase occurred in the past 30 days, our no hassle return policy also applies. Click here for details.